SUPPORT

Empower your Business and Improve Productivity

Colordyne Technologies strives to offer unparalleled service and support for our digital color printers and retrofit solutions. We provide customers world-wide with the tools and services to keep equipment running at top efficiency.

Need assistance? Our technical service team offers remote support and virtual training in addition to in-person visits.

Technical Support

Colordyne Technologies offers technical support for both pre- and post-sale customers. Complete our Technical Support Request form, and we will respond within 24 business hours.

Remote Access Support

Colordyne uses TeamViewer™ to connect to your PC/server to remote control as if we are sitting in the same office with you. Remote access allows us to install any necessary software or firmware to your computer, as well as provide on-demand technical support. This quick, on-the-spot solution lets us connect within seconds. We recommend that you download a copy of TeamViewer™ in advance of your call to expedite our support. Contact our technical support team to connect today!

Download TeamViewer for free

Training

Customer Training:

For our Commercial Class and Production Class customers, training is included as a part of the on-site installation and set-up of your retrofit solution.

If you are looking for training on our RIP and label design software tools you can contact us about scheduling a virtual or in-person training session. We can provide pricing based on your needs and current service contract. 

If you hired a new press operator, want to brush up on your skills or learn more about the different applications you can create with your Colordyne press, complete our Technical Support Request form to setup a virtual or on-site refresh.

Click on the “Support Files” button for your printer to access the user guides, LED chart, manual, drivers and firmware.

1600 Series

1600 Series C

Software Update Now Available!

SUPPORT FILES

1600 Series S

Software Update Now Available!

SUPPORT FILES

2600 Series

SUPPORT FILES

2800 Series

SUPPORT FILES

3800 Series

SUPPORT FILES

Service & Support Contract Options

Our Team Keeps You Running

Colordyne Technologies provides you with access to a full team of knowledgeable and experienced industry professionals. We work with you to help maintain the highest level of production quality and efficiency on press. This allows you to take complete advantage of the benefits of digital print like increased flexibility, greater growth potential and new opportunities for profitability.

We offer tailored support options for our 1800 Series, 2800 Series and 3800 Series solutions as well as for legacy equipment.

Contact us today for more information about our service and support contract options and pricing.

CONTACT A SUPPORT EXPERT

Software Solutions

Colordyne Control Software

Across all our digital printing platforms, Colordyne’s Control Software provides users with an intuitive user interface and the capability to easily control any and all printing applications.

COLORDYNE PRINT DRIVER AND TOOL BOX

Colordyne 1600 Series users can take advantage of the intuitive print driver that allows users to save job set up information and adjust color settings on-the-fly to save time and eliminate waste in their labeling and packaging environment. The Colordyne Tool Box provides users with the ability to manage maintenance and monitor all actions on the device.

NAVIGATOR HARLEQUIN RIP AND WORKFLOW

Xitron’s® Navigator Harlequin RIP is a best-in-class implementation of Global Graphic’s Harlequin RIP. This technology is implemented across all of Colordyne’s digital printing platforms. Providing prepress operators with fast, predictable, and reliable interpretation of PostScript, PDF, and EPS format files, Navigator is the most trusted name in RIP architecture with over 30,000 installations worldwide.

VARIEGATOR

Variegator is a simple, stand-alone application that makes variable data printing quick and profitable. Variegator unlocks the power of our digital printing platforms to produce high profit variable data labels and packaging. Variegator gives you the tools to produce sophisticated data jobs with elements like variable barcodes, images and colors by dragging and dropping rather than writing complex code.

3600 SERIES TRACK & REPORT

For 3600 Series and 3800 Series installations, Colordyne’s Track & Report software is available to monitor all functions of the press or retrofit solution. This software provides the operator instantaneous information in regards to consumable levels and system productivity. This valuable information also provides operators with the ability to forecast and project when consumable orders will need to be placed, eliminating the need to stock inventory for just-in-case situations.